This policy sets out how Australian Travel Agents Co-operative Ltd uses your personal information.

Australian Travel Agents Co-operative Ltd will at all times collect information in a fair and lawful manner.

In addition to the provisions of this Privacy Policy, there may also be specific and additional privacy provisions that apply to certain sections of the Websites. Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this Privacy Policy and those other specific and additional provisions, the specific and additional provisions will prevail.

What kind of personal information Australian Travel Agents Co-operative Ltd collects:
The information we collect depends upon the services, which we provide. For example, for travel arrangements we may collect details such as visa information, photos, copies of passports, name, address, telephone, email, age, where traveled, partners name, frequent flyer information, contact numbers, insurance details, and "Sensitive Information".

We collect information on Travel Agencies and Airlines for the purposes of credit control and accounting. Details include: Company name, company group, consultants name, sales amount ABN number, ACN number, IATA number, address, telephone number, fax number, email. Some members of the Australian Travel Agents Co-operative Ltd Group of Companies may use your IP address to help diagnose problems with our server, to administer our website and for statistical purposes.

Cookies:
We may use a feature of your browser "a Cookie" to assign your computer a "User ID". Cookies do not contain information by which we can identify you. They identify your computer to our servers. You may configure your browser so that you are notified before a cookie is down loaded or so that your browser does not accept cookies. We may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with relevant material which we believe may be of interest based on that information. To disable your cookies, please refer to the help menu within your Internet browser.

How we collect personal information:
We collect information from you via telephone, letter, fax, e-mail, web sites, or if you deal with us in person. We may have occasion to collect information about you from a third party. For example:
• People making travel arrangements on your behalf.
• Market research companies contracted by us to improve our products and services.
• Trade directories and associations to ensure quality assurance.

If you provide personal information about another person to Australian Travel Agents Co-operative Ltd, Australian Travel Agents Co-operative Ltd requires you to inform that person you have done so and provide them with a copy of this policy.

How we use your personal information:
Australian Travel Agents Co-operative Ltd may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose for collection. Generally, we use personal information:
• To provide you with the products and services you have requested.
• To fulfill travel bookings and related processes.
• For internal administration.
• Occasionally for marketing purposes but in those instances you will be given the option of not receiving communications.
• To conduct market research and sales and other marketing activities.

Some of the information that we collect is personal information essential to our business and to facilitate the processes thereof. In most cases where we ask you to provide information about yourself, if you do not provide us with that information, we will not be able to provide you with the requested product or service.

Disclosure to third parties:
Australian Travel Agents Co-operative Ltd may disclose personal information to other members of the Australian Travel Agents Co-operative Ltd Group of Companies, affiliates or partners, which may only use it as set out above. Australian Travel Agents Co-operative Ltd may also provide your information to:

• Third parties engaged by us to perform functions on our behalf such as processing credit card information, mail outs, debt collection, marketing, research and advertising.
• Third parties authorized by you to receive information held by Australian Travel Agents Co-operative Ltd.
• Law enforcement agencies and governments worldwide for security purposes.

How Australian Travel Agents Co-operative Ltd treats Sensitive Information:
"Sensitive Information" means information relating to a person's racial or ethnic origin, membership of political bodies, religion, membership of a trade union or professional or trade association, sexual preferences, criminal records and health. As we are required by law to obtain your consent to the collection of Sensitive Information, we will assume you have given us your consent to collect that information unless you advise us in writing otherwise.

Australian Travel Agents Co-operative Ltd may use and disclose Sensitive Information only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.

Access and accountability of information we hold about you:
You have the right to seek access to personal information held about you and to advise us of any inaccuracy. There are some exceptions to this right set out in the Privacy Act. If you make an access request, Australian Travel Agents Co-operative Ltd will ask you to verify your identity and specify what information you require. We may charge a fee to cover the costs of meeting your request. Any request will be dealt with in a reasonable time. Information may be obtained by referring to our contact details on the relevant website or contact:

General Manager
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Links:
The Australian Travel Agents Co-operative Ltd websites may, from time to time, contain links to the websites of other organizations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.

Security:
We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure.

Some sections of the Australian Travel Agents Co-operative Ltd websites protect your personal information by requiring you to use a password. For your own protection, we require you to keep this confidential and to change your password regularly.

Resolving your concerns and contacting us:
If you have a complaint about a breach of our Privacy Statement please contact:
General Manager - Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Changes to this privacy policy:
Australian Travel Agents Co-operative Ltd may from time to time review and update this Privacy Policy statement to take account of new laws and technology and changes to our operations. All personal information held by Australian Travel Agents Co-operative Ltd will be governed by our most recent Private Policy posted on this website.